Knowledge Base

Guides and answers to help you get the most out of NomNom.

Getting Started

• Getting started: setting up your restaurant

Reservations

• Adding popup notes
• Cancelling a booking and marking a no-show
• Creating your own booking statuses
• Setting your cancellation and no-show policy
• When a guest requests a specific table

Schedule & Availability

• Closing dates and one-off changes
• Setting up one-off changes for special dates (Valentine's Day, Christmas and more)

Meals & Sittings

• Creating meals and your booking times

Tables

• Optimising your table plan
• Setting up your areas and tables

Online Booking

• Closing online bookings for the day: the online booking cut-off
• Limiting how many guests can book online
• My venue isn't showing availability online
• Show your NomNom booking page on Google
• Turning on online booking and sharing your link

Deposits & Payments

• Asking for deposits only on certain days
• Connecting card payments with Stripe
• Recording card machine and cash payments
• Taking a card to hold a booking

Vouchers

• Selling gift vouchers

Customers

• Looking up a guest and their booking history

Notifications & Messaging

• Ask guests for a Google or Tripadvisor review
• Booking confirmations and reminders
• Following up with guests and collecting reviews
• Texting guests and managing SMS credits

Reports & Analytics

• Your dashboard at a glance

Users & Access

• Managing your team and who can access NomNom

Account & Billing

• Switching between venues

Using the App

• Locking the app with Face ID or a passcode
• Signing in on another device
• Webhooks