Knowledge Base
Guides and answers to help you get the most out of NomNom.
Getting Started
- Getting started: setting up your restaurant
- Moving your bookings from TheFork to NomNom
- What signup set up for you, and where to change it
- Checking the photo and description we set up at signup
- Your welcome email: signing in for the first time
Reservations
- Adding popup notes
- Booking a guest in for several days in a row
- Cancelling a booking and marking a no-show
- Checking, changing or completing a party's pre-order
- Creating your own booking statuses
Schedule & Availability
- Your Christmas and New Year checklist
- Using seasons for different times through the year
- Capping guests at one time across your whole venue
- Opening on a day you're normally closed (bank holidays)
- Changing the online guest limit for one date
Meals & Sittings
- Setting up pre-orders: building a menu and attaching it to a meal
- Setting up events and sharing their booking link
- Running a meal only between certain dates
- Adding an event on several dates at once
- Creating meals and your booking times
Rooms
Tables
- Choosing the order your tables appear on screen
- Optimising your table plan
- Setting up your areas and tables
- Table turn time: giving staff time to reset a table
- When a booking is on more tables than it needs
Online Booking
- Adding the booking form on GoDaddy, Weebly, Duda and Google Sites
- Adding the booking form to a Shopify site
- Adding the booking form to a Squarespace site
- Adding the booking form to a Webflow site
- Adding the booking form to a Wix site
Deposits & Payments
- Asking for deposits only on certain days
- Connecting card payments with Stripe
- Recording card machine and cash payments
- Taking a card to hold a booking
- Charging a no-show or late-cancellation fee
Vouchers
- Selling gift vouchers
- Sharing your gift voucher page
- How guests buy a gift voucher
- Letting guests choose their own gift voucher amount
- Redeeming a gift voucher and spending part of it
Customers
- Looking up a guest and their booking history
- A returning guest doesn't come up when I type their name
- Marking a guest as a VIP and keeping notes about them
- Downloading a backup of your bookings (Data Export)
- Handling a guest's request to see or delete their data
Notifications & Messaging
- Reminding guests to finish their pre-order
- Sending guests a reminder email before their visit
- Checking what was sent to a guest: the Messages section
- Ask guests for a Google or Tripadvisor review
- Does the guest hear about it when you change their booking?
Reports & Analytics
- Printing the day's table chart
- Printing the kitchen sheet of pre-ordered dishes
- Printing tonight's service sheet
- Reading your monthly Insights
- Covers for the month by room and meal (Guest Summary)
Users & Access
- Managing your team and who can access NomNom
- Requiring a PIN before staff save a booking
- Emailing a member of staff their sign-in details
- Your team's sign-in link for NomNom Web
- What Admin, Standard and Read-only staff can do
Account & Billing
- Moving your website from it'seeze to NomNom
- Moving your website from Squarespace to NomNom
- Switching between venues
- Running more than one venue on NomNom
- Leaving NomNom: closing your account and keeping your data
Using the App
- Locking the app with Face ID or a passcode
- Moving between dates with the calendar in the left-hand bar
- Signing in on another device
- NomNom Web looks out of date: getting the latest version
- Why can't I open NomNom Web on my phone or iPad?