Privacy Policy

Effective date: 9 April 2026

1. Information We Collect

Personal Information

When you use the App, we may collect the following personal information:

• Name (first and last name)
• Email address
• Phone number
• Restaurant name, address, and contact details
• Customer reservation details (names, phone numbers, email addresses, dietary requirements, and booking notes)

Device Information

We automatically collect certain device information when you use the App, including:

• Device model, manufacturer, and name
• Unique device identifier
• Operating system version
• App version and build number
• Device language and locale settings

Camera and Photo Library

With your permission, the App may access your device camera and photo library to allow you to upload images for your restaurant profile. We only access these features when you explicitly choose to take or select a photo.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the App's reservation management functionality
• Send push notifications about reservations and important updates
• Process payments through our third-party payment provider
• Verify and authenticate your device and account
• Communicate with you regarding your account or the App
• Improve and optimise the App's performance and user experience
• Comply with legal obligations

3. Third-Party Services

The App uses the following third-party services that may collect information:

Firebase Cloud Messaging (Google)

We use Firebase Cloud Messaging to deliver push notifications to your device. This service collects your device token to route notifications. Google's privacy policy applies to data processed by Firebase: https://policies.google.com/privacy

Stripe

We use Stripe to process payments. Payment card details are handled directly by Stripe and are never stored on our servers or within the App. Stripe's privacy policy applies: https://stripe.com/privacy

4. Data Storage and Security

Your information is transmitted securely over HTTPS to our servers. Sensitive data such as device identifiers is stored using encrypted storage on your device (iOS Keychain and Android Keystore). We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you wish to request deletion of your data, please contact us using the details provided below. We will delete or anonymise your data within a reasonable timeframe, unless we are required to retain it by law.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (Firebase, Stripe) who assist us in operating the App, subject to their own privacy policies.
• Legal Requirements: When required to do so by law, regulation, or legal process.
• Protection: To protect the rights, property, or safety of Kernow Software, our users, or others.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Objection: Object to the processing of your personal data.
• Portability: Request transfer of your data in a machine-readable format.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the email address listed below.

8. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly. If you believe we have inadvertently collected such information, please contact us.

9. Permissions

The App may request the following device permissions:

• Internet: Required for communicating with our servers.
• Camera: Used to take photos for your restaurant profile. Only accessed when you choose to take a photo.
• Photo Library: Used to select existing images for your restaurant profile. Only accessed when you choose to select a photo.
• Push Notifications: Used to send you reservation alerts and important updates. You can disable notifications at any time in your device settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective date" at the top. You are advised to review this Privacy Policy periodically for any changes. Continued use of the App after changes are posted constitutes acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kernow Software
Email: support@nomnom-app.net
Website: https://nomnom-app.net