Your gift voucher page lets anyone buy a voucher for your venue, pay by card, and get a printable voucher by email. It helps to know what your buyers see, so you can answer their questions. To find and share the page, see Sharing your gift voucher page.
Buying a voucher, step by step
1. Choose an amount. Under Choose an amount, the buyer picks one of the amounts you’ve set. If you’ve set a custom range, there’s also an Other tile: choosing it opens Your amount, where they type any amount inside the range shown.
2. Add their own details. Your name and Your email. The voucher and receipt go to that address.
3. Say who it’s for. Their name is needed. Their email is optional: left blank, the voucher comes to the buyer to pass on themselves, which keeps it a surprise. An optional Message is printed on the voucher.
4. Choose when it’s sent. Under When should we send it?, Straight away is chosen. Choose a date lets them set a Delivery date and time for the gift email, such as a birthday morning.
5. Agree and pay. They tick I agree to the terms & conditions. and click Continue to payment, which shows the amount. Payment is taken on Stripe’s own secure page.
What they get
Straight after paying, they come back to your page: Thanks! Your voucher is ready. shows the voucher code, the amount and a Download PDF button. The buyer is emailed at the same time, and you get a sale email. For who gets which email, and when, see When gift voucher emails go out.
The PDF is a one-page voucher with your header photo, your venue name, the amount, who it’s for and their message, a QR code, the voucher code, the Valid until date and your terms. In the phone app you can scan the QR code to redeem it (see Redeeming a gift voucher and spending part of it).
The Other amount
The Other tile only appears when both a Minimum and a Maximum are set under CUSTOM AMOUNT. The page shows the range, and NomNom checks the amount again before taking payment. An amount outside it gets Please choose one of the voucher amounts, or enter an amount within the range shown, and try again.
In NomNom Web: account menu (top right) → Settings → Vouchers → CUSTOM AMOUNT. In the phone app: Settings → Vouchers → CUSTOM AMOUNT.
Sending it on a chosen date
- Only the gift email waits. The buyer’s own email goes when they pay, so they have a copy in the meantime.
- The time they pick is your venue’s local time, and British Summer Time is allowed for, so a voucher set for 8am arrives at 8am.
- A time already in the past is sent straight away.
Good to know
- Download links last 7 days. The voucher itself lasts until its Valid until date. For a lost voucher or an old link, see A guest has lost their voucher, or its link has expired.
- Changed their mind at Stripe? Going back without paying shows Payment cancelled. No voucher was purchased. and nothing is taken.
- Can’t take payments? If Stripe can’t take card payments for you, the page says Gift voucher sales are temporarily unavailable instead of showing the form (see Connecting card payments with Stripe).
- Not for online bookings. Guests spend vouchers with you in person; your booking page has no place to use one.