Features · SMS reminders

SMS booking reminders that cut restaurant no-shows

NomNom texts every guest a confirmation when they book and a reminder the day before, from your venue’s own name. Add a free reminder email with an I’m coming button, and you know who is on their way before the night starts.

  • No contract
  • No setup fee
  • 14-day free trial
Start your 14-day free trial See pricing

How it works

Reminders in three steps

  1. Name your texts

    Choose the sender name your texts come from, such as your venue’s name. Changing it is free.

  2. Confirmation and reminder go out

    A confirmation goes about three minutes after a booking is saved, and a reminder once the booking is less than a day away.

  3. Guests turn up, or tell you

    The reminder email’s I’m coming button puts a green tick on the booking, and guests who cannot make it can cancel if you allow it.

Fewer empty tables

Reminders that work while you serve

A short text the day before is the simplest way to stop a table being forgotten, and a standard text costs one credit.

Confirmation and reminder

Two separate texts with their own switches and wording, so you can send either or both.

Moved bookings re-texted

Change a booking’s date or time and the guest is texted again, with the reminder set up afresh.

Sent at sensible hours

Automatic texts only go between 7am and 10pm, your time.

A free reminder email

Send a reminder email 24 hours, 48 hours or three days ahead, with an I’m coming button that puts a green tick on the booking.

The reminder email

Pay as you go

SMS credits come in packs, separate from your subscription, and never expire. UK venues start their trial with 50 free.

Buying SMS credits

Every message logged

Each email and text sits on the booking with its status, and you can send a one-off text, such as your table is ready.

The Messages section

You decide

Your reminder settings

Choose what goes out and what it says; NomNom handles the timing.

  • Sender name: the name your texts come from
  • Which texts: confirmation, reminder or both
  • Your wording: with merge fields such as the guest’s name and time
  • Low-credit warning: at 100 credits, or a number you choose
  • Reminder email: 24 hours, 48 hours or three days before
  • One-off texts: from any booking, whenever you need

Step-by-step guides

Set up reminders

Buying SMS credits Sending a reminder email Choosing your sender name Texting guests and managing credits Merge fields for emails and texts If texts are not arriving

Frequently asked questions

When do reminder texts go?

Once the booking is less than 24 hours away, never later than four hours before, and only between 7am and 10pm.

What does a text cost?

One SMS credit for a standard text of up to 160 characters; longer texts, or ones with emoji, use more. UK trial venues start with 50 free credits.

Can guests confirm they are coming?

Yes, with the reminder email: one tap on I'm coming puts a green tick on the booking.

Can guests reply to the texts?

No. Texts come from your venue's name, and the standard wording asks guests to call you to make changes.

Do texts reach overseas numbers?

No. NomNom texts UK mobile numbers only; email confirmations go to every guest.

More features

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Your booking page, your website and Google, with no commission.

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Deposits and card holds that cut no-shows, with no NomNom fee.

Table plan

A floor plan and live chart that seat the night for you.

Reserve with Google

Bookable straight from Google Search and Maps.

Gift vouchers

Branded gift vouchers sold online, redeemed at the table.

Guest reviews

Ask every guest for a review and hear about problems first.

Events

Tasting menus, party nights and one-offs, with their own rules.

Stop tables being forgotten

Switch on confirmation and reminder texts; UK trials start with 50 free credits. Free for 14 days, no card needed.

Start your free trial See every feature