Everyone who signs in to NomNom has one of three roles: Admin, Standard or Read-only. The role decides what they can change. NomNom checks it every time something is saved, so it applies in NomNom Web and the phone app alike. To add people and choose which venues they can use, see Managing your team and who can access NomNom.
The three roles at a glance
- Read-only — can look at the diary, bookings and guests, and print reports, but can’t change anything.
- Standard — runs the diary day to day: bookings, walk-ins, guests and taking payments.
- Admin — everything, including settings, configuration, billing and your team.
New people start as Standard unless you pick another role.
Change someone’s role
1. Open People & Access. In NomNom Web, open the account menu at the top right and choose People & Access.
2. Click the person. Their details open.
3. Pick a role. Under Role, click Read-only, Standard or Admin. It saves straight away.
In NomNom Web: account menu → People & Access → click a person → Role. In the phone app: Settings → People & Access → tap a person → Role.
You can also change it in the admin portal: open Users and use the Role drop-down next to the person.
Who can do what
Bookings and guests
- Admin and Standard: make, edit, move and cancel bookings; add walk-ins; change a booking’s status, including marking a no-show; move bookings between tables and use Optimise tables; send confirmations and texts; update a guest’s details; and add a new name to the Taken by list with Add name.
- Read-only: can see the diary, bookings and guests, and search, but can’t change any of them.
Payments and refunds
- Admin and Standard: take money on a booking’s Card & Payments: Charge, Record, Request card and Payment link.
- Admin only: refunds — refunding a card payment, and recording a refund of a cash or card-machine payment.
- Read-only: can see a booking’s payments, but can’t take or refund any.
Gift vouchers
- Admin and Standard: Redeem a voucher, and Sell one in person.
- Admin only: the Sales tab, Void voucher, and your voucher settings.
- Read-only: can’t redeem or sell.
Reports
- Everyone: the Bookings, Chart and Guest Summary reports, and Insights.
- Admin only: the Payments report.
Admin only
- Settings and Configuration (areas, meals, times and tables).
- Adding or changing Schedule changes and Popup notes. Everyone can read them.
- People & Access: adding people, roles, venues, booking PINs, and renaming or hiding Taken by names.
- Account & Billing: your subscription, the card you pay with and your invoices.
- Buying SMS credits with Top up. Everyone can see how many credits are left.
- A booking’s Audit trail, showing who changed what.
- Signing in to the admin portal.
Things you might notice
A few buttons still show for people whose role can’t use them. Nothing gets through — NomNom refuses anything their role doesn’t allow — but it can be confusing:
- Read-only staff may still see buttons such as New reservation and Walk-in, but nothing they try to save is saved.
Good to know
- The account owner is always an Admin. People & Access won’t let you change the owner’s role or deactivate them.
- One role everywhere. A person’s role applies at every venue they can use. You choose the venues separately, on the same screen.
- Names for Taken by have no role. They never sign in, so there’s nothing for them to be allowed to do.
- Automatic refunds still happen. If your cancellation policy refunds deposits automatically, that happens whoever cancels the booking. The Admin-only rule is about refunds made by hand.
- Roles and PINs do different jobs. A role decides what someone can do; a booking PIN proves who saved a booking. See Requiring a PIN before staff save a booking.
- When a change takes effect. What someone can save changes straight away. The menus they see catch up the next time they open NomNom, or refresh the page in NomNom Web.