When someone can’t get into NomNom Web, it’s nearly always one of four things: they picked the wrong restaurant, used a username where their email is needed (or the other way round), got locked out, or were never given a password. Here’s how to spot each one. Most of the fixes need an admin.
Where to sign in
Everyone can sign in at app.nomnom-app.net. The first box takes an Email or username, and the page reminds people: Restaurant owners: sign in with your email address. Staff with a username: we’ll ask which restaurant.
- An email address signs straight in. The address that last signed in on that computer is filled in for you.
- A username belongs to one restaurant, so the first time one is used on a computer, NomNom asks Which restaurant? They type part of its name and click it in the list, which shows its postcode too. NomNom then carries on signing in with the password they already typed: there’s no need to type it again.
From then on that computer shows Signing in to The Harbour Kitchen. (with your restaurant’s name) under the form. Picked the wrong one? Click Not your restaurant? and NomNom asks again. An owner or manager who typed a username by mistake can click Use my email instead.
Your team link, app.nomnom-app.net/c/ followed by your team code, skips the restaurant question. It shows your business’s name under Sign in, and if you run more than one venue, a Site box lets each person choose where to start. It’s still the easiest thing to give your team: see Your team’s sign-in link for NomNom Web.
Username or email address?
Owners and admins sign in with their email address. Other staff sign in with their username, even if they have an email address on file: that email is used for sign-in codes and password resets. Not sure of someone’s username? People & Access shows it under their name, after @.
What the message means, and what to do
- We couldn’t sign in sam at The Harbour Kitchen. Check the username and password, or sign in with your email address. First check the restaurant named is theirs; if not, click Not your restaurant?. If it is, check the username, and that their Active switch is on in People & Access. Then reset their password (below).
- That email and password don’t match an account. Check you’re using the email your restaurant was set up with. The message repeats the address they typed, so a typo or a personal address is easy to spot. For your security it never says whether the address has an account.
- Invalid username or password. on your team link, or for someone you’ve just added. People added in People & Access have no password until you give them one: open them and click Reset password, then pass on the one-time password it shows, or email them their sign-in details.
- No restaurant found with that name. Check the spelling, or use the link your manager gave you. Try a shorter part of the name, or use your team link.
- We can’t look restaurants up right now. Use the link your manager gave you, or try again in a moment. The search isn’t answering; the team link doesn’t need it.
- Showing the first 10 - keep typing to narrow it down. Lots of restaurants match. Type more of the name.
- Too many failed attempts. Try again in 15 minutes. Too many wrong passwords or codes in a row lock that person’s sign-in for a while. Wait, or reset their password (below), which unlocks it straight away.
- Too many attempts — please wait a few minutes and try again. There have been lots of tries from one internet connection. Wait a few minutes.
- Your account doesn’t have access to any venues. Open them in People & Access, tick at least one venue and click Save changes.
- Team code: followed by letters, where your business’s name should be. The team link is mistyped or out of date. Use the one from your welcome email or from People & Access.
In NomNom Web: account menu → People & Access → click the person. In the phone app: Settings → People & Access → tap the person.
Their first sign-in: choosing a password
After signing in with a one-time password, they’re asked to Set a new password: at least 8 characters, typed twice, then Update password. NomNom then signs them straight in. If that page says the link has expired, they click Back to sign in and use the same one-time password again: it keeps working until they’ve chosen their own. See Resetting a member of staff’s password.
Forgotten password
Forgotten your password? on the sign-in page emails a reset link that lasts an hour, but only to admins who sign in with their email address. The email says which login it is for (Your login email is…), and once the new password is saved on a computer they’re signed straight in. Anyone who signs in with a username asks an admin, who uses Reset password in People & Access. See Forgotten your password?.
Or they can get straight in with Sign in with a one-time code, then Email me a code. See Signing in to NomNom Web with an emailed code.
Good to know
- The restaurant is remembered per computer, and stays after signing out. It only says where a username belongs: they still need their own password.
- Two venues, the same username? Usernames belong to a venue, so two venues can each have an “admin”. The restaurant picked decides which one is signing in.
- Computers only. NomNom Web won’t open on a phone or tablet. See Why can’t I open NomNom Web on my phone or iPad?
- Signed out unexpectedly? See Using NomNom in your web browser.
- An older venue link, ending /r/ and a code, still works for usernames. It never asks which restaurant.
- The phone app signs in differently, with a device code. See Signing in on another device.