Looking for a way to subscribe in the NomNom phone app? You won’t find one: the app has no Billing screen and no Subscribe button. That’s deliberate, and subscribing on the web only takes a minute.
Why it isn’t in the app
Apple and Google have strict rules about paying for subscriptions inside phone apps, so the NomNom app leaves subscribing to the web. It’s the same subscription either way: once it’s set up, the phone app carries on exactly as before, and there’s nothing to do in the app.
During a free trial, the phone app shows the trial message at the top of the main screen, but without a button. See What happens when your free trial ends.
Where to subscribe instead
You’ll need to be an admin for either of these.
On a computer: NomNom Web. Click your initials at the top right, choose Account & Billing, then click Set Up Subscription. If the trial banner is showing, its Subscribe button does the same.
On your phone, tablet or computer: the admin portal. Open nomnom-app.net/admin in your browser and sign in with your email and password (see Signing in to the admin portal). Choose Subscription from the menu and click Subscribe now. NomNom Web won’t open on a phone or iPad (see Why can’t I open NomNom Web on my phone or iPad?), but the portal works in any browser.
Either way, a page opens showing Subscription for and your venue’s name. Check it’s the right venue, click Continue to payment and finish on Stripe’s secure payment page.
In NomNom Web: account menu → Account & Billing → Set Up Subscription. In the portal: nomnom-app.net/admin → Subscription → Subscribe now. Not available in the phone app.
If someone else handles payments
In NomNom Web’s Billing, click Copy subscription link and send the link to whoever pays the bills. They can open it on any device, a phone included, and set up the subscription without signing in to NomNom. The link works for 7 days.
Changing your card or finding invoices
These are on the web too. In NomNom Web’s Billing, click Update payment method to change your card, and your invoices are listed under INVOICES. In the portal, Open billing portal on the Subscription page does both. See Changing the card you pay with, and finding your invoices.
Good to know
- One subscription covers the whole venue. Everyone signed in to it keeps working, on phones, tablets and computers.
- Several venues? Each has its own subscription. In the portal, use Switch venue first; in NomNom Web, switch to the venue before opening Billing. The Subscription for page always names the venue you’re paying for.
- Not an admin? Standard and Read-only users can’t subscribe or open Billing. Ask an admin (see What Admin, Standard and Read-only staff can do).