The weekly summary is an email from NomNom to you, not to your guests. It rounds up last week at your venue: your covers and bookings, what is already booked for the week ahead, where bookings came from, your busiest days, and how many text credits you have left. It is laid out to read easily on a phone.
Who gets it, and which week
It comes from NomNom, and the subject leads with your covers, for example 312 covers last week at The Harbour Kitchen. It goes to the address under Email sender in your email settings, or to your venue’s main email address if that’s empty. It always covers the last full week, Monday to Sunday.
The top of the email
- The pink band shows Your week at your venue, the week’s covers in large figures, and the dates, such as Mon 2 Nov – Sun 8 Nov.
- SMS CREDITS: how many credits you have left and how many were used last week, with a Top up button. The number turns amber under 50 and red under 10. It sits near the top because a low balance stops your reminder texts. See Texting guests and managing SMS credits.
This week at a glance
These figures count bookings for dates in that week, including walk-ins. Covers means adults plus children.
- COVERS and RESERVATIONS. Cancelled bookings are left out; no-shows are counted, because they were booked. Under each you’ll see the change on the week before, such as 12% vs last week with an arrow up or down, or Level with last week.
- One line underneath gives the week’s no-shows, cancellations and average party size, for example 3 no-shows (3%) · 6 cancellations (5%) · average party of 3.0. A booking counts as a no-show when its status is one you’ve set to count as a no-show, or when the status is called No show (see Creating your own booking statuses). Cancellations are shown as a share of all the week’s bookings, cancelled ones included.
The week ahead
A green box shows what is already in the book for the week the email arrives in: the number of bookings and covers, and your busiest day so far, for example 61 bookings · 188 covers and Busiest: Saturday (64 covers). If nothing is booked yet, it says Nothing booked yet.
The rest of the email
- Where bookings came from. A bar splits last week’s bookings three ways, with the numbers underneath and a one-line takeaway. Online is guests who booked themselves, on your booking page, your website or Google. Walk-in is walk-ins you seated. Phone is everything else your team entered, however it reached you.
- Busiest days: covers for each day of the week, your busiest day in pink, with a line such as Saturday alone carries 29% of the week’s covers. Under it, your Peak arrival time and Most common party size. Now and then this chart is left out; the figures above are always there.
- Bookings taken this week. Bookings made during the week, for any date, with their guests and the same Online, Phone and Walk-in split. It shows how busy the phone and your booking page were, even in a quiet week for covers.
Notes that only some venues see
- Your free trial. During a trial, a box near the top says how long is left, with a Subscribe button.
- Deposits & card payments. If your venue can’t take card payments yet, a box near the top offers to set it up, with a Connect Stripe button, or Finish setting up Stripe if you started and didn’t finish. See Setting up deposits and card requirements on a meal.
- GROW YOUR BOOKINGS, at the bottom, has up to two short rows. From 1 November to 24 December there’s Sell gift vouchers with a countdown to Christmas, if your voucher page can’t sell yet or you haven’t sold a voucher in the last 90 days. The Google row is one of: You’re on Google once your venue is live on Reserve with Google; Take deposits? Still be on Google if a card or deposit rule is keeping you off Google; or Google bookings if you’ve never switched Reserve with Google on or off. Each has a Learn more button. See Getting the Reserve button on Google (Reserve with Google).
For a whole month, with more charts, open Insights in NomNom: see Reading your monthly Insights.
Stopping the weekly summary
- Click Unsubscribe from weekly summaries, the small link at the very bottom of the email.
- Confirm. A page asks Stop weekly summaries? Click Stop the weekly summary. You’ll see Done.
Only the weekly summary stops. Your guests’ emails, your booking copies and every other email carry on as before.
Good to know
- Starting it again. Email support@nomnom-app.net and we’ll switch it back on.
- This link isn’t valid. The unsubscribe link is unique to your venue. If it’s been cut short or changed, use the link in your latest summary, or email us and we’ll stop it for you.
- Sent by our team. The NomNom team sends the summary rather than it going out automatically, so the day it arrives can vary.
- Replying. It comes from a no-reply address, so to ask about it, email support@nomnom-app.net.