When a guest books online, they have to tick I accept the Terms & Conditions and Privacy Policy before they can confirm. Both are links, and each opens a page showing your own wording under your restaurant’s name. NomNom gives every venue a plain starter version of each, so neither page is ever empty — but they’re generic, so it’s worth making them your own.
Edit your terms and privacy policy
1. Open your online booking settings. In NomNom Web, open Settings from the account menu at the top right (or the button at the bottom of the left-hand bar) and choose Online Booking & Discover. You’ll need to be an admin.
2. Find TERMS & PRIVACY. Scroll down to the TERMS & PRIVACY section. Terms & conditions and Privacy policy each show the start of their current wording, or None if they’re empty.
3. Edit your terms. Click Terms & conditions, change the wording, then click Save at the top right.
4. Edit your privacy policy. Click Privacy policy and do the same.
Your changes show on your booking form straight away.
In NomNom Web: Settings → Online Booking & Discover → TERMS & PRIVACY. In the phone app: Settings → Online Booking & Discover → TERMS & PRIVACY.
Keep both filled in
Your booking form always links to both pages, and guests accept both with the same tick. If you empty one, its link is still there — it just opens a blank page. So rather than clearing either one, replace the wording with your own.
Your name and email are filled in for you
The starter wording includes [Restaurant Name] and [Email address]. Leave them in: guests see your restaurant’s name and contact email in their place. You can type them anywhere in your own wording too. In the editor they still show in square brackets — that’s expected.
[Email address] becomes the sender address under Settings → Email Settings, or your account email if you haven’t set one.
What to include
This is general guidance, not legal advice — check the final wording with your own adviser.
In your terms, think about:
- Cancellations and no-shows. Say how much notice you need and what happens if a guest doesn’t turn up. Keep it in line with the policy in Setting your cancellation and no-show policy — that policy appears in guests’ confirmation emails, so the two should say the same thing.
- Deposits and card holds. If you take them, say when a card can be charged and whether a deposit comes off the bill or can be refunded.
- Your table times. How long the table is theirs, what happens if they’re late, and anything that applies to larger groups, such as a set menu or service charge.
- Allergies. Ask guests to tell you about allergies and dietary needs when they book, and say how you handle them.
In your privacy policy, cover:
- Who you are and how guests can contact you.
- What you collect — name, phone, email, booking details and any notes or dietary needs.
- What you use it for — managing the booking, confirmation emails and any text reminders, and news and offers only if they tick your mailing list box.
- Who you share it with, such as your booking system and your card payment provider.
- How long you keep it, and how a guest can ask to see, correct or delete it.
Good to know
- It’s plain text. Each new line starts a new line on the page, and a blank line leaves a gap between paragraphs. Put headings on a line of their own.
- The classic booking page shows your terms in full too, in a Terms & Conditions box further down the page. The box is left out if your terms are empty.
- Gift vouchers have their own terms. Set those under Settings → Vouchers — see Selling gift vouchers.