Your booking page will take up to two online bookings from one guest for the same date. A third is refused, and the guest is asked to contact you instead. This stops one person blocking your tables with a run of junk bookings. It happened to one venue in November 2026: eight online bookings in eight minutes from one email address, seven of them for the same evening.
What the guest sees
The guest fills in their details as normal. When they confirm, the booking isn't made and they see Booking Not Completed with this message:
You already have bookings with us on this date. To book another table, please contact the restaurant directly.
The time they picked is released straight away, so it goes back on sale for other guests.
How NomNom spots the same guest
- By email. The same email address, whatever capital letters are used.
- Or by mobile. The same mobile number, however it's written. 07700 900123 and +44 7700 900123 count as the same number.
Either one is enough. A guest who uses the same email with a different phone number each time is still refused.
What counts and what doesn't
- Only online bookings for that date count. Two bookings on the Saturday don't stop the same guest booking the Sunday. Hotel guests can book dinner for every night of their stay.
- Bookings your team takes don't count, and your team is never stopped. If a guest rings to book a third table, you can add it yourself. See Taking a booking over the phone.
- Cancelled bookings don't count. If the guest cancels one of their two, they can book again online.
- A guest who pays is never refused. If your booking page asked for a card or a deposit and it went through, the booking is made, however many they already have. See Taking a card to hold a booking.
Good to know
- It's always on. There's no setting to change it, and the limit of two is the same for every venue.
- Two is plenty for real guests. Before this was added, plenty of guests held two online bookings for one date (lunch and dinner, or two tables), but none held three.
- Looking for the guest's other bookings? Search for their name, email or phone number. See Finding any booking by name, reference, phone or email.
- Guests seeing other messages? A guest thinks they booked but there's no booking covers the other reasons a booking isn't made.