The Payments report lists every payment and refund NomNom recorded in a month, with Stripe’s fee on each and a net total at the bottom. Use it to check what came in, or hand it to your bookkeeper. Only people with the Admin role can see it.
Print it from NomNom Web
1. Open Reports. Click the printer icon in the top bar, Reports & printing.
2. Pick Payments under Report.
3. Choose the month. It starts on the month of the day you were looking at. Use the arrows under Month to change it.
4. Print or save it. The report appears on the right. Click Print, or Download to save it as a PDF.
In the phone app, open the menu, tap Reports, then Payments along the top. It starts on the current month. Tap the three dots at the top right, then Print or Share.
In NomNom Web: Reports & printing (printer icon, top bar) → Payments. In the phone app: menu → Reports → Payments.
What’s on it
One line for each payment or refund, oldest first:
- Date — when the money was taken or given back, in your venue’s local time.
- Name — the name on the booking.
- Card — the card type and its last four digits, for card payments made through NomNom.
- Amount — in pounds. Refunds have a minus sign.
- Stripe fee — what Stripe kept for processing that payment. It’s blank when there wasn’t one, such as for cash.
- Type — what the money was for: Deposit, Final bill, No-show, Cancellation fee or Payment link, and Refund for money given back. A payment you recorded yourself shows what you picked under For.
At the bottom, Summary gives how many payments came in and their total (it calls them all deposits), then the refunds and their total. Below that are Stripe fees, and Net total (after Stripe fees): the money in, minus refunds, minus fees.
What’s included, and what isn’t
- Included: deposits paid online, payment links, cards you’ve charged (a no-show fee, for example), refunds, and card machine and cash payments you’ve recorded in NomNom.
- Not included: a card saved just to hold a booking, until you charge it; payments that failed or that a guest didn’t finish; gift voucher sales, which are on the Sales tab in Vouchers; and what you pay NomNom for your subscription or SMS credits.
Each line goes in the month the money moved, not the month of the booking. A deposit paid in August for an October booking is on August’s report. If you refund it in September, the refund is on September’s.
Good to know
- It isn’t a list of your payouts. Card payments go into your Stripe account, and Stripe pays them into your bank on its own schedule, so a payout won’t line up exactly with a month here. See Connecting card payments with Stripe.
- Recorded payments are a record only. Card machine and cash payments are here because you entered them; the money went through your till, not NomNom. See Recording card machine and cash payments.
- A card payment with a blank Stripe fee means NomNom doesn’t have the fee for it. Your Stripe account shows it.
- Not an Admin? You won’t see Payments in the list of reports, so ask an Admin to print it. See What Admin, Standard and Read-only staff can do.
- For the payments themselves, see Sending a guest a payment link, Charging a no-show or late-cancellation fee and Refunding a deposit or card payment.