Gift vouchers are a new feature on NomNom: every restaurant on the platform can sell branded vouchers straight from their web booking page — or via a direct link they can share on their own website, in social posts, or anywhere else — deliver them as a PDF the recipient can print or keep on their phone, and redeem them at the table with a quick QR scan.
Here's how it works, what it costs, and how to switch it on.
What your customers see
A new "Buy a gift voucher" option appears on your existing web booking page — same branding, same URL, no extra setup. Customers pick an amount, add a personal message, choose who it's for, and (if they want) schedule it to land in the recipient's inbox on a specific date — a birthday, an anniversary, Christmas Eve.
You also get a direct purchase link you can paste anywhere — your own website, the bio on your Instagram or Facebook page, a Christmas-gift social post, your email newsletter, a QR code on the back of a flyer. Wherever your customers find you, they can buy a voucher in two taps.
Payment goes through Stripe in the same secure checkout you already use for deposits. The recipient gets an email with a printable PDF voucher attached — your logo, your colours, a unique 16-character code, and a QR code that points back to your venue.
What you see
Open the new Vouchers panel in Settings to switch the feature on. You set the minimum voucher value, how long vouchers stay valid for, and your own terms & conditions — the latter are snapshotted onto each voucher at the moment of purchase, so a later edit doesn't retroactively change what someone has already bought.
When a guest arrives with a voucher, tap the new Scan voucher button in the app and point your phone at the QR code. The voucher's balance, validity, and terms appear immediately. Enter the amount the guest is spending, tap Redeem, and the value comes off the voucher in real time.
Partial redemptions, fully tracked
Vouchers don't have to be spent in one sitting. If a £100 voucher is used to pay a £42 bill, the remaining £58 stays on the voucher — the guest can come back and spend it next month, next quarter, or any time before the voucher's expiry date. Every redemption is logged against the voucher with the date, the amount, and which member of staff scanned it.
What it costs
There's no setup fee and no monthly cost — you only pay when a voucher actually sells. Our platform fee is 4% + 20p per voucher, plus Stripe's standard card processing of 1.5% + 20p (UK cards), which goes straight to Stripe.
To put a number on it: on a £50 voucher, you'd receive about £47.20. That's it — no separate per-cover fees, no admin charge for issuing the PDF, no fee on vouchers that never get redeemed.
For comparison, most voucher platforms charge somewhere between 6% and 8%, on top of a monthly subscription whether you sell anything or not. We don't.
The fine print, in plain English
- Minimum voucher value: £15.
- Refunds: if a voucher is refunded before any of it is spent, the value goes back to the customer; the platform and card-processing fees aren't returned (Stripe doesn't refund its 20p, and we don't keep yours).
- Chargebacks: deducted from your next payout, plus a £20 dispute fee per case.
- EU cards: Stripe's processing is 2.5% + 20p. Rest of world is 3.25% + 20p. Our 4% + 20p platform fee stays the same wherever the card is from.
Turning it on
Open Settings → Vouchers, fill in your minimum amount, expiry, and terms, and you're ready to start selling. The "Buy a gift voucher" link appears on your booking page automatically, and the same screen gives you the direct purchase URL — copy it once and use it on your website, in your social bios, or anywhere else you'd like to sell from.
If you'd like a hand setting your terms, or you want to talk through whether vouchers are the right fit for your venue, just reply to this post or drop us a line — we'd rather you start with something you're happy with than rush into a default that doesn't suit you.
Happy selling.