Terms of Service

Effective date: 20 August 2026

1. The Service

NomNom provides software for taking, managing and reporting on restaurant reservations. Depending on the plan you have chosen, this may include table and floor plan management, online booking pages, email and SMS messaging to your guests, deposits and payments, gift vouchers, reporting, and distribution of your booking availability to third-party channels.

We may add, change or remove features over time. Where a change materially reduces functionality you rely on, we will give you reasonable notice.

2. Your Account

You are responsible for the accuracy of the information in your account, for the security of the devices and credentials used to access it, and for the activity of everyone you grant access to. You must tell us promptly if you believe an account has been accessed without authorisation.

You must be at least 18 years old and operating a genuine hospitality business to use the Service.

3. Fees, Billing and Trials

Subscription fees are charged per venue at the rate set out when you signed up or as subsequently notified to you. Usage-based charges, such as SMS credits, are billed in addition.

Subscriptions renew automatically for successive periods unless cancelled before the start of the next period. Fees are payable in advance and, except where the law requires otherwise, are non-refundable for a period already begun.

Where a free trial is offered, we will tell you its length before it starts. Unless you cancel before the trial ends, the subscription continues on a paid basis.

We may change our prices. We will give you at least 30 days' notice before a change takes effect, and the change will apply from your next renewal.

4. Your Data and Your Guests' Data

You own the data you and your guests put into the Service. We do not sell it.

In respect of your guests' personal data, you are the data controller and we act as your data processor. We process that data only to provide the Service, to follow your reasonable instructions, and as required by law. Our handling of personal data is described in our Privacy Policy.

You are responsible for having a lawful basis to collect your guests' data and for the accuracy of what you enter. You must not use the Service to send marketing to people who have not consented to receive it.

On termination we will make your data available for export for a reasonable period, after which we may delete it.

5. Acceptable Use

You must not:

• use the Service unlawfully, or to send unlawful, abusive or deceptive content;
• attempt to gain access to another customer's data, or to any part of our systems you have not been granted access to;
• interfere with, overload, probe or reverse-engineer the Service;
• resell or provide the Service to a third party except under a reseller agreement with us;
• publish availability or booking information through the Service that you know to be false.

6. Third-Party Services

The Service relies on third parties, including payment processing, email and SMS delivery, mapping, and cloud hosting. Their own terms and privacy policies apply to the parts they provide. We are not responsible for a third party's acts or omissions, but we will take reasonable care in choosing and managing them.

Where you connect a payment account, the payment provider contracts with you directly for the handling of funds.

7. Third-Party Booking Channels

Depending on your plan and settings, we may publish limited information about your venue - such as its name, address, contact details and booking availability - to third-party booking channels so that diners can find and book you there. We do not publish your guests' personal data to those channels.

You can ask us to stop including your venue in any such channel at any time. See Third-party listing opt-out.

8. Availability and Support

We aim to keep the Service available at all times, but we do not guarantee uninterrupted operation. We may suspend access for maintenance, and will try to schedule planned work outside typical service hours and to give notice where practical.

Support is provided by email at support@nomnom-app.net during normal business hours.

9. Intellectual Property

The Service, including its software, design and documentation, remains the property of Kernow Software and its licensors. These terms grant you a non-exclusive, non-transferable right to use the Service for your own business while your subscription is active, and nothing more.

You keep all rights in your own content, including your venue's name, logo and photographs. You grant us permission to use them only so far as needed to operate the Service on your behalf, including on booking pages and third-party channels you have not opted out of.

10. Suspension and Termination

You may cancel at any time, effective at the end of your current billing period.

We may suspend or terminate your access if you materially breach these terms, if payment is overdue, or if we are required to by law. Where the circumstances allow, we will tell you first and give you an opportunity to put things right.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss; and our total liability arising out of or in connection with the Service in any twelve-month period is limited to the fees you paid us in that period.

The Service is a tool for managing reservations. You remain responsible for your own operational decisions, including which bookings you accept and how you serve your guests.

12. Changes to These Terms

We may update these terms. If a change is material we will give you reasonable notice, by email or in the Service, before it takes effect. Continuing to use the Service after that date means you accept the updated terms.

13. Governing Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. Contact Us

If you have any questions about these terms, please contact us at:

Kernow Software Ltd
Email: legal@kernow-software.co.uk
Website: https://nomnom-app.net